About the Organization
We are a global technology enterprise operating at the forefront of AI infrastructure, hyperscale cloud ecosystems, and mission-critical digital operations, supporting some of the most demanding workloads across enterprise, government, and regulated industries. Our platforms power real-time data processing, large-scale AI model training, and globally distributed applications that require extreme reliability, security, and performance.
Our operational footprint spans multiple continents, encompassing multi-cloud environments, edge computing frameworks, high-density data centers, and advanced networking systems. We deliver five-nines availability, secure data environments, and highly optimized compute performance for organizations that depend on uninterrupted service delivery.
As we continue to scale infrastructure and expand globally, the complexity of our IT operations environment demands a senior leader capable of driving operational excellence, resilience engineering, and scalable service delivery models. The Vice President of IT Operations will play a critical role in shaping the operational backbone of the organization, ensuring systems are robust, efficient, and aligned with enterprise growth.
This role requires a leader who can operate at the intersection of technology, infrastructure, and business continuity, bringing a forward-thinking approach to automation, observability, and global service operations.
Essential Duties and Responsibilities
- Lead global IT operations across cloud platforms, data centers, networks, and enterprise systems, ensuring high availability and performance.
- Define and implement a scalable IT operations strategy aligned with infrastructure growth and enterprise objectives.
- Establish and optimize IT Service Management (ITSM) frameworks, including incident, problem, change, and release management.
- Drive site reliability engineering (SRE) principles, improving system uptime, latency, and operational efficiency.
- Oversee 24/7 global operations, ensuring rapid incident response and effective crisis management.
- Implement advanced monitoring, observability, and automation tools to enhance system visibility and performance.
- Partner with cybersecurity teams to maintain a strong security posture and compliance with global standards.
- Manage vendor ecosystems, including cloud providers, infrastructure partners, and managed service providers.
- Lead cost optimization initiatives, balancing performance, scalability, and financial efficiency.
- Collaborate with engineering and product teams to ensure operational readiness and platform scalability.
- Develop and track KPIs and SLAs to ensure consistent service delivery and continuous improvement.
- Build and lead a high-performing global IT operations organization focused on execution excellence and innovation.
Job Qualifications and Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; advanced degree preferred.
- 15+ years of experience in IT operations, infrastructure leadership, or related roles within enterprise-scale environments.
- Proven experience managing global IT operations in hyperscale or high-availability environments.
- Deep expertise in multi-cloud platforms (AWS, Azure, GCP), networking, and distributed systems.
- Strong knowledge of ITSM frameworks (ITIL or equivalent) and SRE best practices.
- Experience with monitoring and observability platforms such as Datadog, Splunk, Prometheus, or similar tools.
- Strong understanding of cybersecurity frameworks and compliance requirements.
- Experience managing large-scale vendor relationships and service contracts.
- Demonstrated ability to lead teams in complex, matrixed, global organizations.
- Exceptional leadership, problem-solving, and decision-making skills.
Personal Capabilities and Qualifications
- Strategic operational leader with a focus on reliability, scalability, and performance optimization.
- Strong analytical mindset with the ability to leverage data for continuous improvement and efficiency gains.
- Executive presence with the ability to influence senior leadership and cross-functional stakeholders.
- Calm and decisive under pressure, particularly in high-severity incident environments.
- Collaborative and cross-functional, aligning IT operations with broader business objectives.
- Adaptable and resilient in a fast-paced, high-growth global environment.
- Strong leadership capabilities with a commitment to team development and organizational excellence.
Strategic Support
- Serve as a key advisor to the CIO and executive leadership on IT strategy, operational scalability, and infrastructure investments.
- Provide insights into emerging technologies, operational trends, and infrastructure innovation.
- Support enterprise initiatives, including cloud transformation, platform modernization, and global expansion.
- Align IT operations with long-term business objectives, ensuring resilient and scalable systems.
- Contribute to capacity planning, infrastructure forecasting, and global operational strategy development.
Working Conditions
- Fully remote within the United States, with executive-level travel (20–25%) for global leadership alignment, site visits, and strategic initiatives.
- Operates within a 24/7 mission-critical operations environment.
- Requires the ability to manage complex priorities across multiple regions and time zones.
- High-visibility executive role with direct impact on enterprise reliability and operational performance.
Job Function
- Executive IT Operations Leadership
- Infrastructure & Cloud Operations
- Site Reliability Engineering (SRE)
- IT Service Management (ITSM)
- Incident & Crisis Management
- Vendor & Service Delivery Strategy
Compensation & Benefits
- Compensation Package: $380,000 – $491,000 (base salary + executive bonus + significant equity participation)
- Long-term equity incentives are aligned with company growth and performance
- Comprehensive executive health and wellness programs
- Retirement and wealth planning options
- Flexible PTO and executive lifestyle benefits
- Access to global technology summits and leadership forums
- Executive coaching and leadership development programs
Why Join Us
- Lead IT operations at the forefront of AI infrastructure and hyperscale cloud innovation.
- Operate in a high-impact executive role with direct influence on enterprise reliability and global scalability.
- Work alongside world-class engineering and infrastructure teams in a globally distributed organization.
- Contribute to building and operating systems that power next-generation enterprise platforms.
- Play a defining role in shaping the operational backbone of a category-leading technology enterprise.
